Revolution Telecoms
Our Latest Offer
We are now offering new customers one months FREE line rental and a no obligation trial which lasts for one month during this time customers are not tied in to any contract and only have to pay for monthly call charges, we are confident that after this period of time you will be happy to continue using our services and would be happy to offer you a 12 month contract with your line rental at half price.
Telephone Service
Switching to our Revolution tariff has never been easier!
We pride ourselves on excellent customer service and competitive rates including 50% reduction to line rental charges and up to 90% off your call charges!
Moving your lines to us is a simple and seamless transfer and all your services, telephone numbers and features will remain the same, so all that will change is you will receive a cheaper bill from Revolution Telecoms
VoIP
As a leader in delivering business-grade voice over IP communications, Revolution Telecoms gives businesses an advantage over their competition. In order for businesses to succeed, they require the flexibility and capability to address their changing needs in voice and data communication.
Revolution Telecoms Hosted IP telephony solution, Cisco Hosted VoIP, delivers carrier-class applications to customers with multiple locations and remote employees.Business-grade solutions are deployed with no up-front expenditures and state-of-the-art technologies. Cisco Hosted VoIP allows businesses to maximize their existing IP network capabilities to deliver converged voice, video and data.
Business Package
Revolution Telephone Service
Since the de-regulation of BT Retail, most customers are not aware they can benefit from BT services but with more individual and personal service with much better rates.
We aim to provide 100% customer satisfaction without sacrificing any of BT quality services even enabling you to keep your same telephone numbers.
Repairs are professionally dealt with a BT Openreach but without the hassle of waiting in the queue. We provide you with your own accounts manager where one call with commence the repair and regular updates until the job is complete.
Our Business division aim to offer the most competitive rates and up to date products.
Revolution Telecoms do not just offer line rental, we are able to provide a wide ranging number of services which include the following:
Call Diversion
Call Barring
Call Line Identification
Message Service
Non Geographic Numbers
DDI Number Ranges
Take advantage of half price line rental and discounted calls, by transferring your account to Revolutiontelecoms. You retain the same BT number, there is no need for rewiring, pre-diallers or switch re-programming, it is completely FREE to transfer one of the Revolution Telecoms Business Package.
Most business customers currently receive their telephone bills from BT Retail who source their products from BT Wholesale.Revolution Telecoms also source our lines and services from BT Wholesale, but offer them to our customers at a discounted rate.
If you were to transfer your lines to one of the Revolution Telecoms Business Package, your lines would simply transfer to us; and in future you will receive your monthly bill from Revolution Telecoms instead of BT Retail. This new discounted monthly bill will include both your calls and line Rental.
Any faults, moves or new installations are handled by Openreach engineers as before, so you receive the benefits of saving money and the peace of mind knowing that you are still on the BT network.
We Offer
One easy monthly payment by Direct Debit.
The Direct Debit is protected by the safeguards of the banks, you always have complete peace of mind regarding the accuracy of your payment.
One Simple monthly billYou will receive one bill for both your cheaper calls and discounted line rental.
Accurate Per-second billing Revololution Telecoms will bill you on a per second basis ensuring fair and accurate pricing of your calls. You only pay for the exact time you use.
Revolution VoIP Services
The Cisco Hoster VoIP solution includes: Cisco routing, Switching, IP Phones, Personal & Administative Portals, Local and Long Distance, Firewall, Internet Access and Private Network connectivity between multiple location.
The VoIP package includes:
Connection Fee - £30 per month
*Austria, USA, Canada, Belguim, France, Italy, Ireland , Netherlands, Germany, Switzerland, Norway, Denmark, Austria & Portugal
Benefits of using VoIP:
Key phone system features:
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Connection Fee - £199 (£99 on 3 year contract, free on 5 year contract)
SIngle/Home User - £49.50 per month including broadband
3 users or more - £39.50 per user per month
Revolution E-Business
For your website needs, if you need a brochure style website, a simple single page online presence, an (e-commerce) online shopping system or even your current website upgraded - Revolution can help you! For the best competitive rates please contact our E-business team.
Revolution E business also offers complete tech support for our clients. Our tech support can repair your pc via remote desktop or if the problem is more in depth or needs physical repairs Revolution E-business can help.
The billboard is a system Revolution Telecoms have set up in place so our customers can advertise their business by and the information is shared between our other clients. For any more information please contact Revolution E business.
ADVERTISING
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MEDIA
PUBLIC RELATIONS
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About Us
Revolution Telecoms is one of the UK'S fastest growing telecoms businesses, specialising in providing personal and reliable service to the small and medium business sectors.
We provide one of the best line rentals and call charge purchases available today. Focusing on personal service, for businesses that have not got the time to wait in a queue for a service, and want to speak to a real person.
With over 15 years experience dealing with business, we appreciate the need for individual time you require to decide for yourself.f.
Our business division aim is to offer the most competitive rates and up to date products.
We are also part of the Revolution Group which contains a variety of products and services. www.revolutionoil.co.uk
Why Choose Revolution Telecoms Limited
After being involved in establishing Revolution Oil to the forefront of its market for over 25 years our experience has proved customer service should be embedded in the ethos of all companies, together with the ability to offer personal customer service to short out any problems that might arise. Not rocket science to any successful business.
As the multi nationals get bigger and the quest for economies by the accountants move customer service departments abroad, the service issue has become more of a problem.
One of the biggest offenders according to our customers is BT although leaders in their telecommunication field, their ability to communicate quickly and easily with their customers when it matters, i.e. when there is a fault, leaves a lot to be desired.
From this experience and the de-regulation of the industry the idea of Revolution Telecoms Limited was born, and our desire to do better than BT in this area was our aim. As with all new businesses, great idea but how should we set about telling the country about ourselves, well we decided to set up our own telephone call centre and ring as many business customers every day as possible. This we have done continuously since our conception striving not to be too much of a nuisance to our future prospective customers on our first introductory call.
During the early months we made a few mistakes, for which we sincerely apologise, but quickly learning from this setting up period we have gone on from strength to strength. We would like to thank all our many customers who have joined us and seen what a difference we can make, when their telephone service is interrupted as well as achieving considerable cost saving on their bills.
We look forward enthusiastically to the future, with the introduction of our new field sales divison and continuing improvement in our product range. If you are reading this with a view of moving your telephone services to ourselves we assure you we will do our utmost to live up to your expectations and look forward to giving you the service you require.
If you feel we at sometimes do not meet up to your expectations please contact myself through our customer service department.
Our Motto: Give us a try! See our no commitment free trial offers available now!
Revolution Telecoms Limited Alan Green Director
Frequently Asked Questions
Q: When I move to Revolution Telecoms, Will I keep my existing BT number?
A: Yes, you will always keep your existing number
Q: On the transfer to Revolution Telecoms will there be any interuption on my services?
A: There will be no interuption what so ever on your services as its a seamless transfer
Q: How long does the process take?
A: It will take 14 days for the switch to take place and the reduced rates will be applied to your account
Q: How much can I expect to save?
A: Revolution Telecoms can guarentee savings of 50% on your first years line rental when compared to BT standard business and up to 70% savings on your UK calls, when compared to BT standard business rates. With competative purchase rates from BT Wholesale and other tier one carriers, Revolution can pass on a significant price reduction to its customers.
Q: What happens if there is a techincal fault with the service?
A: As soon as your lines are transferred to Revolution Telecoms, we will be the point of contact for all your needs - we will arrange for a BT Openreach engineer to call and deal with any faults or service issues.
Terms and Conditions
Revolution Telecoms Ltd
•Tariff - You will be charged for line rental and calls at the rates shown in our tariff guide (full prices list can be requested)
•Payment - Monthly invoices are to be paid by Direct Debit. £5 + VAT for paying by any means other
•Contract length - The duration is for 12 months and is a rolling agreement.
•Cancellation - If you wish to end your contract with us, you may do so at the end of any contract renewal period, providing you give us a minimum of 30 days prior written notice. If you wish to end your contract with us without giving us the required notice we will charge the remainder of line rental and 30% of your predicted invoice amount until the contract period expires
1. Service
This agreement covers the provision by Revolution Telecoms Ltd. (Rev Tel) to you our telecommunication services. We may vary these Terms and Conditions at our discretion and at any time by giving you not less than 30 calendar days written notice in advance inclusive of the date of posting. If you have subscribed to Rev Tel Broadband, a separate agreement will be sent to cover the terms.
2. How we provide the Services to you
Revolution Telecoms provides services via WLR and, for telephones lines with Revolution Telecoms broadband, Next Generation Networks (NGN). WLR means that Revolution Telecoms will bill you for line rental of your BT line and BT Openreach will continue to maintain your line and fix any faults that may occur. Developments in network technology (known as Local Loop Unbundling or LLU) may enable us to provide fixed line with broadband service to you through Next Generation Networks. If you have previously agreed to take our WLR service we may transfer you to our LLU network but we will still offer the same services to you as those which you received from us before the transfer. If a Next Generation Network is available to you at the time of your transfer to Revolution Telecoms, we may transfer you directly to this network. In all circumstances your phone line from the exchange to your premises will continue to be maintained and repaired by BT Openreach.
You acknowledge that in order to avoid delays occurring in the ordering process, Revolution Telecoms will need to be notified by BTTM of any products or services presently in use on your line that are incompatible with the WLR or NGN service. BTTM or other network providers are under a strict duty not to disclose information about a customers telephone services to a third party unless the customer has consented to such disclosure. In entering into this agreement you give consent to BTTM or other network providers to disclose such information to Revolution Telecoms. You also give Revolution Telecoms authority to act as your agent to arrange connection onto Revolution Telecoms services. If Revolution Telecoms is unable to take over the billing of your line rental, for whatever reason, you hereby authorise us to carry your phone calls only through CPS (see below).
3. Carrier pre-selection (CPS)
CPS is the routing of your calls through a carrier other than BTTM. Your phone line(s) are still maintained by BTTM engineers but the calls are carried on another network. We may select and at any time change any carrier or other service provider for the purposes of providing CPS. You hereby irrevocably authorise us to give all notices, nominations and other authorisations necessary for us to provide the CPS service.
4. Duration
This agreement will have the duration specified on the contract, which was included with your application confirmation letter and will be automatically renewed at the end of the period unless and until either of us gives the other written notice of termination at least 30 days before the relevant anniversary. The agreement may be ended immediately by you if we break a term of this agreement, which after written notice has not been rectified within 14 days. If we have given you at least 30 days notice at any time varying these Terms and Conditions (excluding variations to charges, payments or prices) and you consequently do not wish to continue our services, then before our notice of variation expires you may give us 14 days written notice to terminate this agreement but to ensure continuity time will be of the essence for your notice to be received by us and if we have not received your notice within that time, this agreement will continue on these terms as varied. Either of us may end this agreement without notice if the other stops trading or becomes insolvent or wound up. We may end this agreement without giving you notice if you break any of your obligations under clause 6 & 8. On termination of this agreement for whatever reason, you will:
•a. Immediately pay any outstanding invoices.
•b. Be responsible for any required engineering reprogramming costs for you to use an alternative supplier. In addition, if you terminate this agreement prior to the end of the period specified on the application form and after your account has been provisioned (except if you terminate, in accordance with the provisions of this agreement, as a result of our breach or insolvency or winding up), you will:
•c. Reimburse Revolution Telecoms for any costs incurred in releasing you from your contractual obligations with BTTM or any other network provider prior to transferring you to the Revolution Telecoms service (if applicable).
•d. Pay us (in addition to clauses 4a and 4b) your monthly line rental in advance up to the end of your contractual agreement date and 50% of your average bill from month one until contract expiration.
5. Charges
Revolution Telecoms charges you for using the services covered by this agreement. Initially you are charged at the rates specified on the application form or published in our price lists. Please note:
•a. Charges are calculated from data recorded by us and not from your own records.
•b. Where a direct debit is unpaid due to insufficient funds or cancellation, a £5.75 charge will be applied to the next invoice
•c. A Charge of £25.00 may be charged for restricting out going calls due to late payment of an invoice. A charge of up to £25.00 will be added to your next bill to reinstate services suspended due to continued non payment of an invoice. We may lower our prices and will endeavour to inform you at least 14 days in advance of any such change. If, during the first 12months of this agreement, we are forced to increase our call charges to an extent greater than the increase in the Retail Price Index for the relevant period, you may end this agreement without paying the disconnection fee and transfer to your chosen provider. All Revolution Telecoms charges are subject to VAT at the prevailing rate (currently 17.5%).
•d. Line rental, service charges and call packages are billed one month in advance.
•e. Revolution Telecoms will charge £109.99+ VAT to reinstate lines that have been ceased due to non payment
•Revolution Telecoms will charge £2.50 for all paper billing, there will be no charge for email billing
•Technical support charges for 24/7 remote computer support will be applicable at £4.99 as standard please contact our customer service team to remove this charge
•Service level agreements will be chargeable for levels one and two at £4.50 and £6.99 respectively. Revolution Telecoms place business customers on Level 3 as standard and all residential on level 2. Priority zero is a free charge. Please contact your accounts manager to alter service agreements.
6. Payment terms
•a. Monthly variable Direct Debit is the only means of payment of Revolution Telecoms invoices and Revolution Telecoms reserves the right to refuse customers not wishing to pay by Direct Debit.
•b. You will be notified of any problems with your payments or direct debit instruction. Arrears and/or unwillingness to maintain payment by direct debit may result in your lines being restricted.
•c. In particular, if you fail to pay any sum due, we shall be entitled to charge interest on the amount due at the rate of four percent (4%) above the Barclays Bank Plc base rate ruling from time to time calculated from the due date until collection.
•d. Cancellation of the direct debit does not constitute notice of cancellation of the contract.
•e. You are protected at all times by the Direct Debit guarantee as detailed below.
•f. Revolution Telecoms will charge an Administration fee for payments tendered by means other than direct debit or credit/debit card standing order. Revolution Telecoms reserves the right to increase this amount without notice set at £4.50 + VAT. (A surcharge of 3% will be charged on all debit/credit card payments)
•g. Revolution Telecoms reserves the right to perform a credit check with no prior given notice on any legal entity, and to pass the entitys credit history with Revolution Telecoms on to other credit agencies and/or County Court.
•h. Revolution Telecoms reserves the right to at any time request a deposit, paid in advance, from the entity should periodical credit checks reveal insufficient credit scoring or County Court Judgments or if unusual usage and call charges are incurred. Should this request not be met within 30 days of notification by us we reserve the right to terminate the contract and to demand full and final outstanding balance settlement with immediate effect.
•i. Revolution Telecoms may, at its sole discretion and at any time, impose a credit limit on your account. Any credit limit imposed can be amended without prior notice. If you exceed any such credit limit we may demand immediate payment of the Charges and/or suspend the Service; and you will still be responsible for all Charges incurred including those exceeding the credit limit.
7. Your responsibilities
We agree to provide you with the service as specified on the application form subject to the provisions of this agreement. You agree:
•a. To use the services in accordance with this agreement, any instructions given by us from time to time and any laws, regulations and licenses which apply to the use by you of the services.
•b. Not to allow an alternative supplier to override or bypass our service either through the installation of equipment or through the BTTM local exchange.
•c. To be responsible for any engineering reprogramming costs or equipment removal costs that may be required to terminate the service of any previous supplier.
•d. Not to use the service to transmit any material which may be abusive, offensive, obscene, indecent, menacing, defamatory or which might cause annoyance, inconvenience or needless anxiety to anyone or to commit a fraud or other criminal offence.
8. Repairs to service
•a. BT OpenreachTM will continue to maintain your line and will continue to fix any faults that may occur1. If you have broadband on the line, other network providers may have to repair faults at the exchange level. We will use our best endeavours to correct any defect or fault in the services provided to you as rapidly as possible. Customer Service: 0844 55 60 304.
•b. Revolution Telecoms reserves the right to apply £105 +VAT engineering call out charge if a fault is found to be on your own equipment or caused by accidental damage. Additional time related charges may also be added. (This charge could be waivered if covered by Support Charges)
9. Suspension of service
We may suspend the service (without being liable to compensate you):
•a. In the event of a local or national emergency.
•b. To comply with a request from a government or other competent authority.
•c. To protect or provide service to rescue or other essential services or otherwise.
•d. To maintain the quality of our services.
•e. If we reasonably believe that you will fail to pay any amount due to us (whether or not we have issued you an invoice).
•f. If an event occurs which is beyond our reasonable control.
•g. If you break any part of this agreement.
•h. If we have good reason to suspect fraudulent activity or misuse of our services or any other breach by you of this agreement.
11. Liability
•a. Neither of us will have to compensate the other for any detrimental event beyond the others reasonable control.
•b. In this agreement, beyond reasonable control includes any act of God, reduction or failure of power supply, other telecommunication operators and suppliers or their equipment including access lines, act or omission of national or local government authority, war, act of terrorism, military operation, riot or delay, employee dispute, or supply of equipment by third parties.
•c. In any event, we will not have to compensate you for any harm to your business, lost revenues, loss of anticipated savings, lost profits or other indirect, consequential or special losses nor for any charges incurred by you with another call carrier.
12. General
You may not transfer this agreement or any rights under it without our prior written consent. If any provision or condition of this agreement shall be invalid or unenforceable, the remaining terms shall continue to apply. This agreement and the documents referred to in it represent the entire contract between us, to the exclusion of any terms subject to which you may accept, or purport to accept, the service. Any variations (other than changes made in accordance with this agreement) shall be accepted by both of us in writing. If there is any inconsistency between this agreement and the application form, the application form shall take precedence. Any failure by either of us to enforce any right shall not be deemed a waiver of any such right. The English Courts shall have exclusive jurisdiction for the purposes of determining any dispute or other matter which arises out of or in relation to this agreement. Any notice or other communications by us to you will be made to your current billing address held with Revolution Telecom and shall be valid and effective as soon as sent to you whether received by you or not. Any communications by you to us must be sent to our address below and must quote your account number and shall not be effective until received by us.
Revolution Telecoms Ltd Codes Of Practice
Including our Code of Practice on Complaint Handling and Dispute Resolution and our Code of Practice for Premium Rate Services and NTS calls
Part 1 - REVOLUTION TELECOMS LTD Code of Practice on Complaint Handling and Dispute Resolution for Domestic and Small Business Customers
Introduction to our company and services
REVOLUTION TELECOMS LTD is an independent company that delivers communications services to domestic and business customers. While we may not provide all the component parts of our services ourselves, we do take responsibility for the services delivered to you. So we will liaise with our suppliers to ensure that any problems with their services are resolved promptly.
Purpose of this Code of Practice
This code informs you about our products, services, and customer-care policies. Our code of practice on complaint handling and dispute resolution has been approved by Ofcom, the independent regulator for the UK communications industries for the purposes of section 52 of the Communications Act 2003. This Code of Practice is published on our website at www.revolutiontelecoms.com Additional copies are available on request and free of charge to any domestic and small business customer. It is also available in larger print.
How to contact us
Please contact our Customer Service Team From 8am until 6pm Monday-Saturday, Sunday and bank holidays.
By phone:
0844 55 60 304
By email:
info_revolutiontelecoms.com
By fax:
0844 55 60 305
Website:
www.revolutiontelecoms.com
By letter:
REVOLUTION TELECOMS LTD 41 The Marlowes, Hemel Hempstead, Herts, HP1 1LD
Our commitment to you
We are committed to giving you the highest quality of customer service. When we purchase our services from wholesale providers, we choose those providers carefully to ensure that you get a high-quality service. We make every reasonable effort to supply services that satisfy your requirements. We work to all relevant laws and regulations.
Our products and services
•Landline calls
•CPS Carrier Pre-Selection
•WLR Wholesale Line Rental
•ISDN digital telephone lines
•Broadband access
•Non-geographic numbers
•Internet
•Directory enquiries
For more details on any of our products and services, or to place an order immediately, please contact our Customer Service Team on 0844 55 60 304
Marketing
We work to the principles in the British Code of Advertising, Sales Promotion and Direct Marketing, which are set out on the website www.cap.org.uk
Terms and conditions
When you subscribe to a service from REVOLUTION TELECOMS LTD, we will send you our Standard Terms and Conditions If you have any questions, please phone our Customer Service Team on 0844 55 60 304.
Where applicable, the minimum contract term for our services is 12 months for business customers. We aim to provide services within ten working days of your original request, subject to the availability and installation of any equipment and, where appropriate, lines to your premises. If we need to carry out a survey of your premises or lay additional cabling, we will inform you of the revised timescales as soon as we can.
Cancellation
If you decide to cancel your order or agreement before we have provided the services, you may do so without charge within seven working days after your order is placed. After seven working days we will charge you an administration fee as set out in your contract. If you wish to terminate your contract within the minimum term of 12 months for business customers, please call our Customer service Helpdesk on 0844 55 60 305 we will charge you a fee as set out in your contract.
Faults and repairs
Please call our Fault Service Team on 0844 55 60 304 if you experience a fault with any of our services. We aim to have this investigated and repaired within 2-3 days however we do not offer service level guarantees for this.
Compensation and refund policy
Our policy is to review each case on individual merit, on a case by case basis.
Billing
We will bill you on a monthly direct debit basis. You can pay us via direct debit only. This is agreed at the start of your contract. We provide itemised bills as part of our service to you, on request we can offer a fully itemised bill for an additional £2.50 per month. If you have difficulty paying your bill, please contact us on 0844 55 60 304 and we will try to arrange a different method of payment.
If you are moving home or office
Please call our Customer Service Team on 0844 55 60 304 no later than 10 days before your move date. We will amend your account and billing requirements as necessary. We will endeavour to offer you the same telephone number to minimise disruption but please note that for geographic numbers this is not always possible.
Number porting
REVOLUTION TELECOMS LTD recognises that keeping your existing telephone numbers may be important to you. If you move your business to us and wish to keep the number that you have with your old provider, we will arrange it if you ask us. We will work with you to ensure that the services are switched over at a convenient and appropriate time. For more information, please call our Customer Service Team on 0844 55 60 304.
Directory Entries
You are entitled to a Directory Enquiry listing (including an entry in the Phone Book) for both your fixed and mobile telephone numbers. If you do want your details included, please contact our Customer Service Team on 0844 55 60 304.
Complaints
We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently.
If you have a complaint about any part of our service, please contact our Customer Service Team on 0844 55 60 304. Our advisors will ask you about your complaint and seek to resolve the problem while you are on the line. During any discussions we will protect the privacy of the information that we hold on you. To do this we may have to ask you questions to confirm that we are speaking to the right person.
You may also send your complaint to us in writing: REVOLUTION TELECOMS LTD, 41 The Marlowes, Hemel Hempstead Herts, HP1 1LD
We will try to resolve your complaint quickly and efficiently, and to keep you informed at all times. If your complaint is not resolved to your satisfaction, you can take it further within our company, ultimately to the Managing Director at the above address. If we cannot resolve the problem, we will write to you to say so.
If your complaint has been outstanding for more than 8 weeks or you have received a letter from us saying that your complaint has reached "deadlock", then you may ask for help from the Communication and Internet Services Adjudication Scheme (CISAS): 24 Angel Gate, City Road, London EC1V 2PT Tel: 0845 1308 170 or 0207 520 3827 e-mail: info_cisas.org.uk Website: www.cisas.org.uk
CISAS is an independent organisation which is approved by Ofcom to provide an alternative dispute resolution (ADR) service. Ofcom-approved ADR services sort out disputes between communications providers and their consumer and small business customers. Their job is to investigate complaints fairly by listening to both sides of the story. They look at the facts given to them before recommending any action that may be needed to put things right.
Nuisance calls
We take the problem of nuisance calls and malicious communications very seriously. We tackle it by working closely with the police and others in the communications industry. If you have been a victim of this activity, please call the Customer Service Team on 0844 55 60 304 to report the incident and for information on how to deal with it.
Services for people with special needs
We are committed to helping all our customers to communicate easily. We offer the following additional services on request for customers who are older or who may have a disability.
Copies of this Code are available in larger print
Part 2 - REVOLUTION TELECOMS LTD Code of Practice for Premium Rate Services and NTS Calls
This code informs you about our policies on providing information about Premium Rate Service (PRS) calls and on our charging policy for calls to NTS and PRS numbers.
Premium rate services
Premium rate services (PRS) are telephone numbers that offer some form of information or entertainment that is charged to your phone bill. UK-based PRS numbers are normally prefixed by "09".0871 is now also designated as a Premium rate number and subject to PRS regulation. Typical services include TV votelines, mobile ringtone downloads, technical helplines, charity fund-raising and adult entertainment.
Charges for these services are added to your telephone bill. Calling a PRS number generally costs between 10 pence and £1.50 per minute, per call or per text (incl. vat). Calling these services from, for example, mobile phones, cable networks or public payphones will generally cost more than the advertised rate. But communication providers must publish prices for calls to 0870 numbers where theses are higher than for calls to geographic numbers. Our charges for calling these services are shown in our price list, which is available on request from our Customer Services Team 0844 55 60 304 and via our website www.revolutiontelecoms.com
If you have a problem with PRS, we can help. We can provide advice on checking the telephone number of any PRS charges that appear on your bill and will try to help you identify the premium rate service provider. We can use call barring to restrict access to "09" numbers. Please call our Customer Service Team on 0844 55 60 304 for advice on this. We can give you a factsheet on PRS.
Number translation services
Number translation services (NTS) are based on numbers that are normally pre-fixed 08. For example, 0800 and 0808 are used to provide freephone services (some freephone services are also provided on 0500 numbers). 0844 and 0845 numbers are used for dial-up pay-as-you-go Internet access and customer service helplines. 0870 numbers are used for information services, technical helplines and telephone banking. They are also used by organisations to help them provide call-management features such as intelligent call routing and fax-to-email services.
Charges for calling services on NTS numbers are added to your telephone bill and prices range from free up to 10p per minute or per call (incl. vat). Calling these services from, for example, mobile phones, cable networks or public payphones will generally cost more than the advertised rate but communications providers must publish prices for call to 0870 numbers where these are higher than for call to geographic numbers. Our charges for calling these services are shown in our price list, which is available on request from our Customer Services Team 0844 55 60 304 and via our website www.optimumcalls.com. We can also give you a factsheet on NTS.
If you are unhappy with the help you have received from us on a problem with PRS or NTS, please contact Samantha Brown Tel 0844 55 60 304 or email enquiries_optimumcalls.com, who has responsibility for compliance with our code of practice for PRS and NTS. You may also complain using the complaints procedure set out in this code including, ultimately, referring your complaint to CISAS 0207 520 3827 info_cisas.org.uk.
Internet diallers
If you use the Internet, it is possible for software to be placed on your computer without you knowing - using the same methods as for computer viruses. This type of software (known as Internet or rogue diallers) can then make calls to PRS and NTS numbers without your knowledge. Software is available to detect this activity and we can help you to access this - please contact our Customer Services Team for details 0844 55 60 304 PhonepayPlus has been given responsibility for policing this type of activity and you can contact them via www.phonepayplus.org.uk to ask for help or to report examples of this type of abuse. For other ways to contact PhonepayPlus, see the "Useful addresses" section below. We can also help by barring calls to 09 numbers.
The Telephone Preference Service
If you don't want to get sales and marketing calls you have not requested, you can add your details to a list run by the Telephone Preference Service (TPS). If your number is on the list, it is illegal for a company to call you for marketing purposes. You can contact the Telephone Preference Service via www.tpsonline.org.uk or by telephoning 0845 070 0707.
Udeful Addresses
CISAS 24 Angel Gate, City Road, London EC1V 2PT, Tel: 0845 1308 170 or 0207 520 3827 email: info_cisas.org.uk Website: www.cisas.org.uk
Ofcom - Riverside House, 2a Southwark Bridge Road, London SE1 9HA. Tel: 020 7981 3040 or 0300 123 3333 email: contact_ofcom.org.uk Website: www.ofcom.org.uk
PhonepayPlus (formerly Icstis) - Clove Building, 4 Maguire Street, London, SE1 2NQ. Tel: 0800 500 212 or 020 7940 7474 Website: www.phonepayplus.org.uk email: info_phonepayplus.org.uk
Telephone Preference Service - DMA House, 70 Margaret Street, London W1W 8SS Tel: 0845 070 0707 Website: www.tpsonline.org.uk
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Designed by Samuel Pexton - Revolution Telecoms
Contact Revolution
41 The Marlowes
Hemel Hempstead
Hertfordshire
HP1 1LD
Head Office: 0844 55 60 304
Fax: 0844 55 60 305
Tech Support: 01442 500868
