Terms and Conditions
Terms and Conditions Revolution Telecoms Ltd •Tariff - You will be charged for line rental and calls at the rates shown in our tariff guide (full prices list can be requested) •Payment - Monthly invoices are to be paid by Direct Debit. £5 + VAT for paying by any means other •Contract length - The duration is for 60 months and is a rolling agreement. •Cancellation - If you wish to end your contract with us, you may do so at the end of any contract renewal period, providing you give us a minimum of 30 days prior written notice. If you wish to end your contract with us without giving us the required notice we will charge the remainder of line rental and 30% of your predicted invoice amount until the contract period expires 1. Service This agreement covers the provision by Revolution Telecoms Ltd. (Rev Tel) to you our telecommunication services. We may vary these Terms and Conditions at our discretion and at any time by giving you not less than 30 calendar days written notice in advance inclusive of the date of posting. If you have subscribed to Rev Tel Broadband, a separate agreement will be sent to cover the terms. 2. How we provide the Services to you Revolution Telecoms provides services via WLR and, for telephones lines with Revolution Telecoms broadband, Next Generation Networks (NGN). WLR means that Revolution Telecoms will bill you for line rental of your BT line and BT Openreach will continue to maintain your line and fix any faults that may occur. Developments in network technology (known as Local Loop Unbundling or LLU) may enable us to provide fixed line with broadband service to you through Next Generation Networks. If you have previously agreed to take our WLR service we may transfer you to our LLU network but we will still offer the same services to you as those which you received from us before the transfer. If a Next Generation Network is available to you at the time of your transfer to Revolution Telecoms, we may transfer you directly to this network. In all circumstances your phone line from the exchange to your premises will continue to be maintained and repaired by BT Openreach. You acknowledge that in order to avoid delays occurring in the ordering process, Revolution Telecoms will need to be notified by BTTM of any products or services presently in use on your line that are incompatible with the WLR or NGN service. BTTM or other network providers are under a strict duty not to disclose information about a customers telephone services to a third party unless the customer has consented to such disclosure. In entering into this agreement you give consent to BTTM or other network providers to disclose such information to Revolution Telecoms. You also give Revolution Telecoms authority to act as your agent to arrange connection onto Revolution Telecoms services. If Revolution Telecoms is unable to take over the billing of your line rental, for whatever reason, you hereby authorise us to carry your phone calls only through CPS (see below). 3. Carrier pre-selection (CPS) CPS is the routing of your calls through a carrier other than BTTM. Your phone line(s) are still maintained by BTTM engineers but the calls are carried on another network. We may select and at any time change any carrier or other service provider for the purposes of providing CPS. You hereby irrevocably authorise us to give all notices, nominations and other authorisations necessary for us to provide the CPS service. 4. Duration This agreement will have the duration specified on the contract, which was included with your application confirmation letter and will be automatically renewed at the end of the period unless and until either of us gives the other written notice of termination at least 30 days before the relevant anniversary. The agreement may be ended immediately by you if we break a term of this agreement, which after written notice has not been rectified within 14 days. If we have given you at least 30 days notice at any time varying these Terms and Conditions (excluding variations to charges, payments or prices) and you consequently do not wish to continue our services, then before our notice of variation expires you may give us 14 days written notice to terminate this agreement but to ensure continuity time will be of the essence for your notice to be received by us and if we have not received your notice within that time, this agreement will continue on these terms as varied. Either of us may end this agreement without notice if the other stops trading or becomes insolvent or wound up. We may end this agreement without giving you notice if you break any of your obligations under clause 6 & 8. On termination of this agreement for whatever reason, you will: •a. Immediately pay any outstanding invoices. •b. Be responsible for any required engineering reprogramming costs for you to use an alternative supplier. In addition, if you terminate this agreement prior to the end of the period specified on the application form and after your account has been provisioned (except if you terminate, in accordance with the provisions of this agreement, as a result of our breach or insolvency or winding up), you will: •c. Reimburse Revolution Telecoms for any costs incurred in releasing you from your contractual obligations with BTTM or any other network provider prior to transferring you to the Revolution Telecoms service (if applicable). •d. Pay us (in addition to clauses 4a and 4b) your monthly line rental in advance up to the end of your contractual agreement date and 50% of your average bill from month one until contract expiration. 5. Charges Revolution Telecoms charges you for using the services covered by this agreement. Initially you are charged at the rates specified on the application form or published in our price lists. Please note: •a. Charges are calculated from data recorded by us and not from your own records. •b. Where a direct debit is unpaid due to insufficient funds or cancellation, a £5.75 charge will be applied to the next invoice •c. A Charge of £25.00 may be charged for restricting out going calls due to late payment of an invoice. A charge of up to £25.00 will be added to your next bill to reinstate services suspended due to continued non payment of an invoice. We may lower our prices and will endeavour to inform you at least 14 days in advance of any such change. If, during the first 12months of this agreement, we are forced to increase our call charges to an extent greater than the increase in the Retail Price Index for the relevant period, you may end this agreement without paying the disconnection fee and transfer to your chosen provider. All Revolution Telecoms charges are subject to VAT at the prevailing rate (currently 17.5%). •d. Line rental, service charges and call packages are billed one month in advance. •e. If you wish to cancel your contract before your renewal peiod you will be charged your line rental in advance up to the contractual period and also 50% of your average bill over the contract period. •f. Revolution Telecoms will charge £2.50 for all paper billing, there will be no charge for email billing •g. Technical support charges for 24/7 remote computer support will be applicable at £4.99 as standard please contact our customer service team to remove this charge •h. Service level agreements will be chargeable for levels one and two at £4.50 and £6.99 respectively. Revolution Telecoms place business customers on Level 3 as standard and all residential on level 2. Priority zero is a free charge. Please contact your accounts manager to alter service agreements. 6. Payment terms •a. Monthly variable Direct Debit is the only means of payment of Revolution Telecoms invoices and Revolution Telecoms reserves the right to refuse customers not wishing to pay by Direct Debit. •b. You will be notified of any problems with your payments or direct debit instruction. Arrears and/or unwillingness to maintain payment by direct debit may result in your lines being restricted. •c. In particular, if you fail to pay any sum due, we shall be entitled to charge interest on the amount due at the rate of four percent (4%) above the Barclays Bank Plc base rate ruling from time to time calculated from the due date until collection. •d. Cancellation of the direct debit does not constitute notice of cancellation of the contract. •e. You are protected at all times by the Direct Debit guarantee as detailed below. •f. Revolution Telecoms will charge an Administration fee for payments tendered by means other than direct debit or credit/debit card standing order. Revolution Telecoms reserves the right to increase this amount without notice set at £4.50 + VAT. (A surcharge of 3% will be charged on all debit/credit card payments) •g. Revolution Telecoms reserves the right to perform a credit check with no prior given notice on any legal entity, and to pass the entitys credit history with Revolution Telecoms on to other credit agencies and/or County Court. •h. Revolution Telecoms reserves the right to at any time request a deposit, paid in advance, from the entity should periodical credit checks reveal insufficient credit scoring or County Court Judgments or if unusual usage and call charges are incurred. Should this request not be met within 30 days of notification by us we reserve the right to terminate the contract and to demand full and final outstanding balance settlement with immediate effect. •i. Revolution Telecoms may, at its sole discretion and at any time, impose a credit limit on your account. Any credit limit imposed can be amended without prior notice. If you exceed any such credit limit we may demand immediate payment of the Charges and/or suspend the Service; and you will still be responsible for all Charges incurred including those exceeding the credit limit. 7. Your responsibilities We agree to provide you with the service as specified on the application form subject to the provisions of this agreement. You agree: •a. To use the services in accordance with this agreement, any instructions given by us from time to time and any laws, regulations and licenses which apply to the use by you of the services. •b. Not to allow an alternative supplier to override or bypass our service either through the installation of equipment or through the BTTM local exchange. •c. To be responsible for any engineering reprogramming costs or equipment removal costs that may be required to terminate the service of any previous supplier. •d. Not to use the service to transmit any material which may be abusive, offensive, obscene, indecent, menacing, defamatory or which might cause annoyance, inconvenience or needless anxiety to anyone or to commit a fraud or other criminal offence. 8. Repairs to service •a. BT OpenreachTM will continue to maintain your line and will continue to fix any faults that may occur1. If you have broadband on the line, other network providers may have to repair faults at the exchange level. We will use our best endeavours to correct any defect or fault in the services provided to you as rapidly as possible. Customer Service: 0844 55 60 304. •b. Revolution Telecoms reserves the right to apply £105 +VAT engineering call out charge if a fault is found to be on your own equipment or caused by accidental damage. Additional time related charges may also be added. (This charge could be waivered if covered by Support Charges) 9. Suspension of service We may suspend the service (without being liable to compensate you): •a. In the event of a local or national emergency. •b. To comply with a request from a government or other competent authority. •c. To protect or provide service to rescue or other essential services or otherwise. •d. To maintain the quality of our services. •e. If we reasonably believe that you will fail to pay any amount due to us (whether or not we have issued you an invoice). •f. If an event occurs which is beyond our reasonable control. •g. If you break any part of this agreement. •h. If we have good reason to suspect fraudulent activity or misuse of our services or any other breach by you of this agreement. 10. Liability •a. Neither of us will have to compensate the other for any detrimental event beyond the others reasonable control. •b. In this agreement, beyond reasonable control includes any act of God, reduction or failure of power supply, other telecommunication operators and suppliers or their equipment including access lines, act or omission of national or local government authority, war, act of terrorism, military operation, riot or delay, employee dispute, or supply of equipment by third parties. •c. In any event, we will not have to compensate you for any harm to your business, lost revenues, loss of anticipated savings, lost profits or other indirect, consequential or special losses nor for any charges incurred by you with another call carrier. 11. General You may not transfer this agreement or any rights under it without our prior written consent. If any provision or condition of this agreement shall be invalid or unenforceable, the remaining terms shall continue to apply. This agreement and the documents referred to in it represent the entire contract between us, to the exclusion of any terms subject to which you may accept, or purport to accept, the service. Any variations (other than changes made in accordance with this agreement) shall be accepted by both of us in writing. If there is any inconsistency between this agreement and the application form, the application form shall take precedence. Any failure by either of us to enforce any right shall not be deemed a waiver of any such right. The English Courts shall have exclusive jurisdiction for the purposes of determining any dispute or other matter which arises out of or in relation to this agreement. Any notice or other communications by us to you will be made to your current billing address held with Revolution Telecom and shall be valid and effective as soon as sent to you whether received by you or not. Any communications by you to us must be sent to our address below and must quote your account number and shall not be effective until received by us.